To meet the increasing demands of customers and maintain high levels of quality, DTCC uses several concurrent improvement methodologies that, when integrated, provide the company with a powerful quality management toolkit. These tools, which help to streamline processes and develop new business practices using a customer-centric, metrics-driven approach, include:
In addition, DTCC sponsors the Financial Services Business Transformation (FSBT) Roundtable. Launched in January 2008, the FSBT Roundtable's main objective is to provide a forum for Reengineering, Quality and Business Improvement professionals within financial services.
Quality and Process Excellence at DTCC has earned global recognition for its successes. Here's a sample.
|2009||Kaplan & Norton Balanced Scorecard Hall of Fame Induction for Enterprise BBS|
|WCBF Global Award for Process Excellence Program|
|Finalist: WCBF Global Platinum Award for Process Excellence Program|
|Finalist: IQPC Storyboard for Asset Services Process Excellence|
|2008||Finalist: WCBF Global Award for enhancing Fixed Income Clearing Corporation (FICC) business continuity capabilities|
|Finalist: WCBF Global Award for Dematerialization project|
|2007||WCBF Global Award for On-boarding Project|
|2006||WCBF Global Award for CEO of the Year|
|Finalist: WCBF Global Award for launching an operating center utilizing Six Sigma methodology|
In 2001, DTCC formalized the use of standardized metrics, teamwork and shared learning in order to achieve the company's customer-driven mission. The company established a Quality office staffed with quality leaders cultivated primarily from internal hires.
Simultaneously, DTCC formed a Quality Council comprising senior officers from across the organization to oversee the program, set objectives in tandem with our corporate mission and goals, oversee the large-scale quality initiatives for implementation, and champion the concept of quality, ensuring it would permeate every facet of the organization.
By 2004, DTCC had rolled out the Balanced Business Scorecard, which uses specific metrics to gauge the company's progress towards goals and implementing key processes, and had advanced its internationally-recognized CMMI certifications. By 2006, DTCC had achieved CMMI Level 3 certification in several process areas and has now achieved full Level 3 appraisal. This milestone makes DTCC the first U.S.-domiciled financial services institution to achieve enterprise-wide CMMI Level 3 certification. DTCC is also an active board member of the Florida governor-sponsored Sterling Council and the Quality Council of The Conference Board.
At DTCC, the culture of quality is reflected in the company's customer-first mindset, bold aspirations and high level of staff capabilities, all of which contribute to helping the company's customers compete and succeed in today's ever-changing marketplace.
See Process Excellence in action with this overview, which tracks the initiative at DTCC from inception to execution.Download File
Business Reengineering & Quality at DTCC is staffed with highly experienced professionals with expertise across many industries and business segments.Read More
DTCC sponsors the Roundtable, which provides a forum for Reengineering, Quality and Business Improvement professionals.Read More
Learn how DTCC educates its employees to champion quality and encourage improvement across the organization, leading to increased efficiency and reduced defects.Download File