Hotlines and Customer Support Numbers

Underwriting / UW Source

Customer Service
1.888.382.2721 (U.S. and Canada)
1.212.855.8099 (International)

UW Source Password Resets
Mon-Fri 9:00 am to 5:00 pm (EST) (option 6, sub option 3, sub option 1, sub option 1)
Direct Dial Number: 1.866.724.4402

UW Source Registration
Mon-Fri 9:00 am to 5:00 pm (EST) (option 6, sub option 3, sub option 1, sub option 2)

UW Source Training, Field Definition, System Navigation, or Other Technical Issues
Mon-Fri 9:00 am to 5:00 pm (EST) (option 6, sub option 3, sub option 1, sub option 3)

Municipal Issues Eligibility
Mon-Fri 9:00 am to 5:00 pm (EST) (option 6, sub option 3, sub option 2, sub option 1)

Corporate Issues Eligibility
Mon-Fri 9:00 am to 5:00 pm (EST) (option 6, sub option 3, sub option 2, sub option 2)

Money Market Instruments
Mon-Fri 9:00 am to 5:00 pm (EST) (option 6, sub option 3, sub option 4)

Underwriting Closing Desk
Mon-Fri 8:30 am to 5:00 pm (EST) (option 6, sub option 3, sub option 5)

Billing
Send inquiries to uwbilling@dtcc.com

BEO LOR Submission Instructions
Mon-Fri 9:00 am to 5:00 pm (EST) (option 6, sub option 3, sub option 3, sub option 1)

BEO LOR Delivery Timeframes and Signature Policies
Mon-Fri 9:00 am to 5:00 pm (EST) (option 6, sub option 3, sub option 3, sub option 2)

BEO LOR Blank Letters of Representation
Mon-Fri 9:00 am to 5:00 pm (EST) (option 6, sub option 3, sub option 3, sub option 3)

Hotlines and Customer Support Numbers

Underwriting / UW Source

DTCC and Chilean Depository Sign Agreement to Collaborate