Hotlines and Customer Support Numbers
OTC Derivatives
Global Trade Repository
| Production Support: | GTR Operations |
| Email: GTR_Operations@dtcc.com | |
| North America 1-888-382-2721 (Options 3, 2, and 2) | |
| UK/Europe/Asia +44 (0)20-7136-6328 (Option 1 and 2) | |
| UAT Testing Support: | Deriv/SERV UAT |
| Email: derivserv_uat@dtcc.com | |
| Onboarding: | DDR Onboarding |
| Email: DDR-Onboarding@dtcc.com | |
| North America 1-888-382-2721 (Options 3, 2, and 1) | |
| UK/Europe/Asia +44 (0) 20-7136-6328 (Option 2 and 2) | |
| Connectivity: | Service Activation Group |
| Email: pipsetup@dtcc.com | |
| Web Support: | Registration Support Group |
| Email: rsgprocessing@dtcc.com | |
| Tech Support/File Retransmissions: | Email: esc_grp@dtcc.com | North America 1-888-382-2721 (Option 5) |
| UK/Europe/Asia +44 (0) 20-7136-6328 (Option 3) |
DSMatch and Trade Information Warehouse
Customer Service *
1.877.765.8737 (U.S. and Canada)
44 (0)84 4994 7378 (UK/Europe/Asia)
View complete Client Services contact information
Operations:
Central Settlement, Equity Derivatives Repository, Equity Cash Flow Matching and Event Processing
North America 1.888.382.2721 (option 3, sub option 1)
UK/Europe/Asia +44 (0)20 7136 6328 (option 1) (UK/Europe/Asia)
Trade Information Warehouse Operations Group Notification:
derivserv_operations@dtcc.com
LoanSERV
North America 1.888.382.2721 (option 7)
UK/Europe/Asia +44 (0)20 7136 6328 (option 5)
Customer Service *
1.877.765.8737 (U.S. and Canada)
44 (0)84 4994 7378 (UK/Europe/Asia)
View complete Client Services contact information
Operations:
Central Settlement, Equity Derivatives Repository, Equity Cash Flow Matching and Event Processing
North America 1.888.382.2721 (option 3, sub option 1)
UK/Europe/Asia +44 (0)20 7136 6328 (option 1) (UK/Europe/Asia)
Trade Information Warehouse Operations Group Notification:
derivserv_operations@dtcc.com
LoanSERV
North America 1.888.382.2721 (option 7)
UK/Europe/Asia +44 (0)20 7136 6328 (option 5)
Sales & Marketing *
1.212.205.1224 (US)
+81 3 6402 0260 (APAC)
44 (0)20 3367 0300 (Europe)
View complete Sales & Marketing contact information
1.212.205.1224 (US)
+81 3 6402 0260 (APAC)
44 (0)20 3367 0300 (Europe)
View complete Sales & Marketing contact information
Client Account Management
cag@markitserv.com
cag@markitserv.com
Media Inquiries
1.212.855.5424 or 5469
1.212.855.5424 or 5469