Hotlines and Customer Support Numbers
Technical Menu
Customer Service
1.888.382.2721 (U.S. and Canada)
1.212.855.8099 (International)
1.888.382.2721 (U.S. and Canada)
1.212.855.8099 (International)
NSCC Production Support File Transmissions
24 hours / 7 days (option 5, sub option 1)
24 hours / 7 days (option 5, sub option 1)
NSCC Application Testing
24 hours / 7 days (option 6, sub option 7, sub option 3)
24 hours / 7 days (option 6, sub option 7, sub option 3)
DTCC Web Registration Issues
Sun 3:00 pm to Sat 3:00 pm (EST) (option 5, sub option 2)
Sun 3:00 pm to Sat 3:00 pm (EST) (option 5, sub option 2)
Disaster Recovery, DTC Production Support File Transmissions, and Application Testing
Mon-Fri 7:00 am to 8:00 pm (EST) (option 5, sub option 3)
Mon-Fri 7:00 am to 8:00 pm (EST) (option 5, sub option 3)
Service Activation
Mon-Fri 8:30 am to 5:30 pm (EST) (option 5, sub option 4)
Mon-Fri 8:30 am to 5:30 pm (EST) (option 5, sub option 4)
All Other Technical Issues
Sun 3:00 pm to Sat 3:00 pm (EST) (option 5, sub option 5)
Sun 3:00 pm to Sat 3:00 pm (EST) (option 5, sub option 5)
To notify DTCC about a major outage or critical systems failure at your site
Sun 3:00 pm to Sat 3:00 pm (EST) (option 7, sub option 7)
Sun 3:00 pm to Sat 3:00 pm (EST) (option 7, sub option 7)