Customer Center
Frequently Asked Questions
Account Administration: FAQs
Click on a question below to view the answer:- How do I obtain a copy of the DTCC Fees?
- Who do I contact for questions about or a copy of my bill?
- How to I find out who my Access Coordinator is?
- How many Access Coordinators can one firm have?
- How do I update my Access Coordinator profile?
- How do I request an entitlement for a DTC PTS, PBS, SMART/Search or other product?
- Where do I find a Directory of DTCC members or participants?
- Who is my assigned Relationship Manager?
- How do I update (i.e. add, delete or modify) my “Registered Users” profile?
- Can I get a return of my voluntary DTC Participants Fund deposit on a monthly basis?
How do I obtain a copy of the DTCC Fees?
The DTC Fee Schedule User Guide is accessible in the Legal & Regulatory section of this website, under Rules and Procedures.
The DTC Fee Schedule User Guide is accessible in the Legal & Regulatory section of this website, under Rules and Procedures.
Who do I contact for questions about or a copy of my bill?
Contact the Customer Service Group. Complete contact information is available in the Contact Us section of this website.
Contact the Customer Service Group. Complete contact information is available in the Contact Us section of this website.
How to I find out who my Access Coordinator is?
Contact the Customer Service Group. Contact information is available in the Contact Us section of this website.
Contact the Customer Service Group. Contact information is available in the Contact Us section of this website.
How many Access Coordinators can one firm have?
There is no limit to the number of Access Coordinators a firm can designate. It is recommended that the firm have at least two designated Access Coordinators.
There is no limit to the number of Access Coordinators a firm can designate. It is recommended that the firm have at least two designated Access Coordinators.
How do I update my Access Coordinator profile?
Contact the Customer Service Group. Contact information is available in the Contact Us section of this website.
Contact the Customer Service Group. Contact information is available in the Contact Us section of this website.
How do I request an entitlement for a DTC PTS, PBS, SMART/Search or other product?
Complete an Entitlement Request Form (MS-Word) and email it to: entitlements@dtcc.com.
Complete an Entitlement Request Form (MS-Word) and email it to: entitlements@dtcc.com.
Where do I find a Directory of DTCC members or participants?
For member directories click the links below:
For member directories click the links below:
Who is my assigned Relationship Manager?
For core Depository (DTC) and Clearing (NSCC) Services contact Relationship Management at 1.800.422.0582.
For Insurance or Mutual Funds contact Mutual Funds at 1.888.382.2721 (option 6, sub option 7, sub option 2).
How do I update (i.e. add, delete or modify) my “Registered Users” profile?
Your Access Coordinator should send an email to the Registration Support Group webrsg@dtcc.com. Make sure to include:
Your Access Coordinator should send an email to the Registration Support Group webrsg@dtcc.com. Make sure to include:
- Registration Update Request Type
- New
- Modify Existing
- Delete a Registered User
- User ID
- User Name
- Company Name
- Contact Telephone #
Can I get a return of my voluntary DTC Participants Fund deposit on a monthly basis?
DTC Participants can now request a return of their voluntary Participants Fund deposit on a monthly basis and be credited through their settlement account. A "DTC Participants Fund Management Quick Tips" document is available in the Clearance & Settlement User Documentation section.
The document provides procedures and a form necessary to establish the wire instructions for Participant Fund Return Requests.
DTC Participants can now request a return of their voluntary Participants Fund deposit on a monthly basis and be credited through their settlement account. A "DTC Participants Fund Management Quick Tips" document is available in the Clearance & Settlement User Documentation section.
The document provides procedures and a form necessary to establish the wire instructions for Participant Fund Return Requests.