Is training available for DTCC products and services?
Click here for more information about DTCC Learning Services.

NOTE: New Account Training is offered free of charge. For more information contact your Relationship Manager.

How do I use SMART/Search?
Learn more about how to use SMART/Search by accessing the Help option within the application. Simply click on the Help button within SMART/Search.

Who do I contact if I have a question about SMART/Search?
Contact the Customer Service Group. Complete contact information is available in the Contact Us section of this website.

Is there training available for SMART/Search?
Training is available through DTCC Learning.
Go to www.dtcc.com.
Navigate to Products & Services in the main menu.
Click on DTCC Learning.
If you are not a registered user register as a new user and navigate to PBS and SMART/Search web cast.

Who is the paying agent on an issue?
This information is available on:
PTS: GWIZ
PBS: "Security detail."

How can I find out whether or not an allocation of principal, interest or dividends has been made?
This information is available on:
PTS: SDAR
PBS: In Corporate Actions, Under Income Tracking/Adjustments, click "Reorg/Redemption/Dividend Allocations"

I received interest on an issue, but it is unclear why. Where can I obtain more information?
This information is available on:
PTS: Access DIVA; once you access the announcement selection screen, press the F5 key to view the comments.
If the interest you received is from a post-payable adjustment it can be found in the comments of the ADJI function.
PBS: Under Security Event Announcements, "Dividend Announcement Inquiry"

Where can I obtain documentation on a rate change?
Submit an inquiry through the PTS or PBS function PINS.

How can I determine if a voluntary reorg offer has been extended?
This information is available on:
PTS: RIPS
PBS: Reorganization and Redemptions, Summary

Is an issue eligible for Reorg Mandatory Deposits?
This information is available on:
PTS: RIPS (view envelope detail)
PBS: Reorganization and Redemptions, Summary (view envelope detail)

Have the shares resulting from a stock merger (or other Corporate Action with stock entitlements such as reverse split or exchange offer) been allocated?
This information is available on:
PTS: SDAR
PBS: Under the Corporate Actions Services menu, in the Income Tracking/Adjusting section, click on Reorg/Redemption/Dividend allocations.

Is there a "protect" on a security undergoing a tender offer?
This information is available on:
PTS: RIPS
PBS: Reorganization and Redemptions, Summary (view envelope detail)

What are the cut-off times for Voluntary Reorganization Services?
Is there a cut-off schedule listed on the site already for each of the following?
The following cut-off times have been extended:
New Voluntary Offering Instructions (PTOP 1) 4:15 PM to 5:00 PM, EST.
New Warrant Exercise Instructions (WARR) - 12:00 Noon to 1:00 PM, EST.
New Conversion Instructions (RCNV) – 12:00 Noon to 1:00 PM, EST.

How do I find out the status of a PINS inquiry?
This information is available on:

PTS or PBS: PINS - Use the "Notification inquiry option" to determine the status of your inquiry and other processing information.

How do I check on the status of a withdrawal-by-transfer?
To see if your withdrawal-by-transfer updated the day after you entered it, use the PTS function AWTI.
To check the transfer status of a previously updated withdrawal use the PTS function STSE.

NOTE: In PBS, use the JPTS link to enter the PTS environment.