Is training available for DTCC products and services?
Click here for more information about DTCC Learning Services.

NOTE: New Account Training is offered free of charge. For more information contact your Relationship Manager.

How do I use SMART/Search?
Learn more about how to use SMART/Search by accessing the Help option within the application. Simply click on the Help button within SMART/Search.

Who do I contact if I have a question about SMART/Search?
Contact Customer Help Center at 1.888.382.2721 (option 4, sub option 3).

Is there training available for SMART/Search?
Training is available through DTCC Learning.
Go to www.dtcc.com.
Navigate to Products & Services in the main menu.
Click on DTCC Learning.
If you are not a registered user register as a new user and navigate to PBS and SMART/Search web cast.

Who is the paying agent on an issue?
This information is available on:
PTS: GWIZ
PBS: "Security detail."

How can I find out whether or not an allocation of principal, interest or dividends has been made?
This information is available on:
PTS: SDAR
PBS: In Corporate Actions, Under Income Tracking/Adjustments, click "Reorg/Redemption/Dividend Allocations"

I received interest on an issue, but it is unclear why. Where can I obtain more information?
This information is available on:
PTS: Access DIVA; once you access the announcement selection screen, press the F5 key to view the comments.
If the interest you received is from a post-payable adjustment it can be found in the comments of the ADJI function.
PBS: Under Security Event Announcements, "Dividend Announcement Inquiry"

Where can I obtain documentation on a rate change?

Submit an inquiry through the PBS function WINS.

Click here for more information about PBS.

Click here for more information about WINS.

How can I determine if a voluntary reorg offer has been extended?
This information is available on:
PTS: RIPS
PBS: Reorganization and Redemptions, Summary

Is an issue eligible for Reorg Mandatory Deposits?
This information is available on:
PTS: RIPS (view envelope detail)
PBS: Reorganization and Redemptions, Summary (view envelope detail)

Have the shares resulting from a stock merger (or other Corporate Action with stock entitlements such as reverse split or exchange offer) been allocated?
This information is available on:
PTS: SDAR
PBS: Under the Corporate Actions Services menu, in the Income Tracking/Adjusting section, click on Reorg/Redemption/Dividend allocations.

Is there a "protect" on a security undergoing a tender offer?
This information is available on:
PTS: RIPS
PBS: Reorganization and Redemptions, Summary (view envelope detail)

What are the cut-off times for Voluntary Reorganization Services?
Is there a cut-off schedule listed on the site already for each of the following?
The following cut-off times have been extended:
New Voluntary Offering Instructions (PTOP 1) 4:15 PM to 5:00 PM, EST.
New Warrant Exercise Instructions (WARR) - 12:00 Noon to 1:00 PM, EST.
New Conversion Instructions (RCNV) – 12:00 Noon to 1:00 PM, EST.

How do I find out the status of a PINS inquiry?

This information is available on:

PTS or PBS:
PINS - Use the "Notification inquiry option" to determine the status of your inquiry and other processing information. As of June 1, 2009 inquiries are submitted through WINS and email notifications are sent to the requestor advising of changes in status.

How do I check on the status of a withdrawal-by-transfer?
To see if your withdrawal-by-transfer updated the day after you entered it, use the PTS function AWTI.
To check the transfer status of a previously updated withdrawal use the PTS function STSE.

NOTE: In PBS, use the JPTS link to enter the PTS environment.