Customer Center
Frequently Asked Questions
Common Customer Questions
Click on a question below to view the answer:- Who do I contact to become a Member?
- How do I choose the type of Membership that would be right for me?
- What are the basic membership requirements for each subsidiary?
- Is there a fee for processing an application for membership?
- What are the fees associated with Memberships?
- What are my Connectivity Options for communicating with DTCC?
- How do I register for DTCC products?
- How do I register for a Concero product?
- Who do I contact for DTCC Web registration issues?
- How do I obtain a copy of the DTCC Fees?
Who do I contact to become a Member?
For core Depository (DTC) and Clearing (NSCC) Services contact the Customer Service Group. Contact information is available in the Contact Us section of this website.
For Wealth Management Services, contact information is available in the Contact Us section of this website for Wealth Management Services.
For Insurance Services, contact information is available in the Contact Us section of this website for Insurance Services.
For OTC Derivatives, contact information is available in the Contact Us section of this website for Deriv/SERV.
For core Depository (DTC) and Clearing (NSCC) Services contact the Customer Service Group. Contact information is available in the Contact Us section of this website.
For Wealth Management Services, contact information is available in the Contact Us section of this website for Wealth Management Services.
For Insurance Services, contact information is available in the Contact Us section of this website for Insurance Services.
For OTC Derivatives, contact information is available in the Contact Us section of this website for Deriv/SERV.
How do I choose the type of Membership that would be right for me?
This depends on your specific type of business. More information about each DTCC subsidiary is available in the following section of the website:
DTCC Products & Services.
This depends on your specific type of business. More information about each DTCC subsidiary is available in the following section of the website:
DTCC Products & Services.
What are the basic membership requirements for each subsidiary?
DTCC's basic Membership Rules and Procedures are available in the following section of the site:
Rules and Procedures from DTCC's Subsidiaries.
DTCC's basic Membership Rules and Procedures are available in the following section of the site:
Rules and Procedures from DTCC's Subsidiaries.
What are the fees associated with Memberships?
Fees are determined by the depository and the clearing corporation according to the services you use.
Please see the link below for fee information in the form of guides to NSCC and DTC Fee Schedules.
Rules and Procedures from DTCC's Subsidiaries.
Fees are determined by the depository and the clearing corporation according to the services you use.
Please see the link below for fee information in the form of guides to NSCC and DTC Fee Schedules.
Rules and Procedures from DTCC's Subsidiaries.
What are my Connectivity Options for communicating with DTCC?
Connectivity can vary based on the product and membership type.
The most common types of Connectivity for DTCC is SMART Network which includes:
Connectivity can vary based on the product and membership type.
The most common types of Connectivity for DTCC is SMART Network which includes:
- Dedicated Circuit
- Dialer
- DTCC Web Direct
How do I register for DTCC products?
Your Access Coordinator should complete the DTCC Registration Form (MS-Word) and send to webrsg@dtcc.com.
Your Access Coordinator should complete the DTCC Registration Form (MS-Word) and send to webrsg@dtcc.com.
How do I register for a Concero product?
Go to https://portal.dtcc.com/dtcorg/ and follow the instructions listed below:
Go to https://portal.dtcc.com/dtcorg/ and follow the instructions listed below:
- Select product
- Click “Sign Up” which appears on the left side of the screen
- Follow the registration instructions
Who do I contact for DTCC Web registration issues?
Contact the Customer Service Group. Complete contact information is available in the Contact Us section of this website.
Contact the Customer Service Group. Complete contact information is available in the Contact Us section of this website.
How do I obtain a copy of the DTCC Fees?
The DTC Fee Schedule User Guide is accessible in the Legal & Regulatory section of this website, under Rules and Procedures.
The DTC Fee Schedule User Guide is accessible in the Legal & Regulatory section of this website, under Rules and Procedures.