Depository Trust & Clearing Corporation
 

Customer Center

Frequently Asked Questions

Technical Support

Click on a question below to view the answer:
Who do I contact if PTS is unavailable?
Contact the Customer Service Group. Contact information is available in the Contact Us section of this website.
Back to Top
Who do I contact for password requests?
Contact the Customer Service Group. Contact information is available in the Contact Us section of this website.
Back to Top
Who do I contact about error messages for NSCC file transmissions, systems and/or applications?
Contact the Customer Service Group. Contact information is available in the Contact Us section of this website.
Back to Top
Who do I contact if I am having trouble accessing an NSCC application or web-site?
Contact the Customer Service Group. Contact information is available in the Contact Us section of this website.
Back to Top
Who do I contact if am experiencing problems printing reports?
Contact the Customer Service Group. Contact information is available in the Contact Us section of this website.
Back to Top
Who do I contact regarding an AutoRoute or DataTrak file reject or retransmission?
Contact the Customer Service Group. Contact information is available in the Contact Us section of this website.
Back to Top
Who do I contact about Mutual Fund, Insurance, ACATS or Trade Recording application questions?
Contact the Customer Service Group. Contact information is available in the Contact Us section of this website.
Back to Top
Who do I contact to schedule a test of an NSCC application?
Contact the Customer Service Group. Contact information is available in the Contact Us section of this website.
Back to Top
How do I set up an MQ channel?
Contact the Customer Service Group. Contact information is available in the Contact Us section of this website.

NOTE: Channel set up requires a minimum of two weeks to complete. DTCC will notify you via email of your live date and instructions.
Back to Top
How do I schedule a Business Continuity Planning (BCP) Test?
To schedule a test, complete a BCP Test Request form and email it to pip@dtcc.com. Click here for BCP test dates / times. NOTE: Saturday and Sunday testing limited to availability.
Back to Top
Who should I contact if I have problems with files related to FTP, Connect Direct, MQ or Omgeo?
Contact your Computer Operations Department or your Service Bureau to determine if there are any known issues related to your problem. If you still require assistance: Contact the Customer Service Group. Contact information is available in the Contact Us section of this website.
Back to Top
I can't access the website to view my products (page cannot be displayed), who can assist me?
Contact the Customer Service Group. Contact information is available in the Contact Us section of this website.
Back to Top
How do I obtain a new digital certificate or have my password reset for an existing certificate?
Contact the Customer Service Group. Complete contact information is available in the Contact Us section of this website.

To expedite the request, please identify yourself as a DerivSERV client and have the digital certificate name available.
Back to Top
How do I obtain a new or replacement GEOTRUST digital certificate for all digital cert products except Deriv/SERV?
Send an email request to webrsg@dtcc.com. Make sure to include:
  • Subject: Digital Certificate – New, Replacement or Expired
  • User ID,
  • User Name,
  • Company Name
  • Contact Telephone #
Back to Top

Reengineering Project

DTCC has undertaken the reengineering of its core systems for securities underwriting and corporate actions processing for the U.S. financial services industry.

Read More