Customer Center
Survey Results
Customer Satisfaction
The Customer Satisfaction Survey is one of DTCC's primary vehicles for obtaining customer feedback on products, services and corporate initiatives.
2010 Survey: Overall Satisfaction with DTCC? Customers Say 91%
Customers gave DTCC a 91% overall satisfaction rating in 2010, the fifth consecutive year the company received this score. Satisfaction on all key attributes remained stable or increased, with the largest gains achieved for DTCC's customer-centric focus, speed to market and industry leadership.
2009 Survey: Customer Satisfaction With DTCC: 91% for Fourth Year
Customers gave DTCC a 91% overall satisfaction rating in 2009 for the fourth consecutive year. In addition, according to results from the annual customer survey, the number of respondents who are “extremely satisfied” with DTCC increased over 2008.
2008 Survey: Customer Satisfaction with DTCC Holds at 91% for Third Year Running
Overall customer satisfaction with DTCC has been posted at 91% for the third year in a row, according to results from the 2008 customer survey, which was conducted at two intervals: in February and in June. Based on comments from the respondents, the high level of overall satisfaction was due in large part to DTCC’s customer service/relationship management efforts, communications, responsiveness, customer-centric orientation and the quality of its personnel.