More Information

Customer Satisfaction

A Corporate Cultural Transformation

The history of Six Sigma at The Depository Trust & Clearing Corporation (DTCC) is a vital chapter in a story of corporate cultural transformation, carefully planned and implemented, and designed with the flexibility to adapt to changing circumstances and evolving customer needs.

A Customer-Centric Organization

DTCC is leveraging Six Sigma methodologies and metrics to create a customer-centric organization, pursue organizational excellence and reach higher levels of customer satisfaction.

Quality Sponsoring Groups

Within DTCC, the Business Reengineering and Quality department is responsible for deploying Six Sigma, partnering with customers and suppliers in driving transformational initiatives and guiding a cadre of quality experts composed of Master Black Belts, Black Belts, Green Belts and Yellow (Lean) Belts.

Other Internal Quality Sponsoring Groups

• The Business Reengineering and Quality Council composed of senior management staff and charged with setting the strategic direction for DTCC’s quality program
• The Business Reengineering and Quality Forum composed of middle management employees and tasked with coordinating the implementation of quality initiatives across all business units

Six Sigma is an essential tool in helping DTCC navigate in the competitive landscape and meet and exceed customer expectations.