DTCC Connection

Apr 29, 2016 • DTCC Connection

DTCC Learning Wins Awards for its Client-Facing Learning Programs

By Joseph King

DTCC Learning Wins Awards for its Client-Facing Learning Programs - Group
Members of the DTCC Learning team from left to right: Patrice Ficociello, Program Manager, Kaliym Islam, Executive Director, Siobhan Curran, Director, Roger Roess, Director, Lauren Sullivan, Sr. Manager and Eric Lim, Manager.

The Depository Trust & Clearing Corporation (DTCC) Learning Organization has been recognized for its work educating clients to more effectively use the products and services of DTCC.

Chief Learning Officer magazine recently recognized DTCC Learning with a 2016 Silver LearningElite award, which was presented earlier this month at the Spring CLO Symposium in Amelia Island, Fla. This is the second consecutive year DTCC has received this honor. Chief Learning Officer magazine is a multimedia publication focused on the importance, benefits and advancements of a properly trained workforce. The publication’s content caters specifically to executives in the enterprise learning market.

Separately, the Society for Technical Communications (STC) presented DTCC with two Awards of Excellence and two Awards of Merit for its client-facing learning programs.


Silver LearningElite Organization

The LearningElite program honors the best organizations for learning and development. This robust, peer-reviewed ranking and benchmarking program recognizes organizations that employ exemplary workforce development strategies that deliver significant business results. The award is based on a number of factors, including strategy, implementation, executive leadership support and use of technology.

“The DTCC Learning team is focused on delivering innovative learning solutions for clients,” said Kaliym Islam, Executive Director, DTCC Learning. “Being named as a Silver LearningElite organization for the second year in a row demonstrates the organization’s relentless commitment to keep our clients up-to-date on the services provided by DTCC’s subsidiaries."


What the Judges Said:

- “DTCC’s deliberate efforts to identify, map, and address individual, functional and departmental learning and business needs is remarkable. Worth highlighting are the multi-pronged learning content design, branding, and delivery methods that blend technology, corporate guidelines and grassroots efforts.”

- “The process to design, develop and deliver learning programs is exceptional. Client satisfaction is amazing.”

- “Overall, DTCC has a well-articulated global learning strategy and implementation plan.”

- “DTCC has a fantastic training group providing well designed TD tools and programs to their financial services clients.”


Four Society for Technical Communications Awards

The STC competition encompassed the NY Metro, Philadelphia Metro and Houston regions. The Mobile Common Reference Data for Omgeo Central Trade Manager earned an Excellence Award. One judge said, “the writing style is excellent and it made me feel that I had a coach with me to answer my questions logically and consistently.”

A second Excellence Award was presented for the Mutual Fund Profile Service Interactive Quick Tips and PDF. Judges noted the document is “well written and designed thoughtfully to maximize the user’s experience; it masterfully presents a multipart application, logically introducing the application to users.”

Merit Award winners included Corporate Actions (CA) Redemptions ISO User Guide and Clarient User Guide. Judges stated the CA Redemptions ISO User Guide is “clear and concise, easy to read and very helpful.”

The Clarient User Guide earned positive comments from the judges, as well, who noted the “concepts and tasks are well explained with examples and illustrations and the terms used in the guide are well explained in a glossary.”

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