The 2006 Survey Process

James Koster, DTCC managing director, Relationship Management

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The marketing research firm The Melior Group, which specializes in the financial services industry, conducted DTCC’s customer survey for the third year in a row. With input from DTCC executives, Melior updated the questions for 2006 and streamlined the entire survey to focus on key areas of concern for DTCC and its customers.

Melior surveyed a total of 2,551 customer contacts. Of these, 738 participated, for an overall response rate of 29% (up from 21% in 2005). Based on industry benchmarks, this response rate is “a strong showing,” according to Melior.

Reengineering Project

DTCC has undertaken the reengineering of its core systems for securities underwriting and corporate actions processing for the U.S. financial services industry.