The Results Are In. Now What?

In September and October, The Melior Group is presenting results of the survey to DTCC’s Board of Directors, Business Reengineering and Quality Council and officers.

Results also were distributed to all business managers and relationship managers to review customer feedback for their areas and to identify issues requiring immediate attention.
Currently, the business units are conducting in-depth analyses of the data and developing action plans to tackle key themes of concern to customers. These plans will also reflect feedback obtained from customers in other forums over the course of the year, including advisory boards, meetings and call volumes.

DTCC also will mine the data to identify five key areas of focus at the enterprise-wide level. Teams and action plans will be created for each key concern.

DTCC’s senior management team will approve the action plans, incorporating key aspects of them into the corporation’s 2008 goals.