I&RS Receives DTCC Product Value Award with 100% Perceived Value by Clients

In Q1 of 2011, DTCC Insurance & Retirement Services (I&RS) was recognized with the DTCC Product Value Award which is given to a DTCC business unit with the highest overall score for product value perceived by its clients. I&RS scored 100% perceived value and satisfaction by its customers.

"We’re truly thankful to our customers and their participation in the annual Customer Survey. Receiving the DTCC Product Value Award with 100% is a true testament to the commitment we uphold – to developing solutions to solve industry problems," comments Briana Moskovic, Relationship Manager for DTCC I&RS.

Each year, DTCC conducts an organization-wide customer service poll to evaluate and benchmark progress against stated objectives. Clients are encouraged to share frank and honest feedback with the DTCC so that it can continue to improve its client service. Based on the results, DTCC annually identifies a truly standout business unit with the highest results for product value. The 2010 customer survey results revealed I&RS to be this year’s winner.

I&RS attributes the award to its ongoing commitment to understand the primary challenges clients face and then work to develop solutions to those problems. By continuously going out to our clients to garner their feedback, through forums such as the Senior Advisory Board, I&RS has been able to develop solutions specific to current problems and pain points. As a result, the DTCC I&RS solutions are designed to be value-oriented and client driven.

As well, the DTCC I&RS staff works closely with other business units within the organization in order to best develop and execute new ideas and plans. DTCC products are built through the collaboration of individuals not only within DTCC I&RS but also from groups such as Enterprise Service Center, Finance, Service Activation Group, Participant Interface Group, Network Engineering, Customer Registration Support and Application Development Management. Across the organization, all business units are aligned with the purpose of bringing solutions to our clients, blending expertise from across the organization to identify, develop and offer value-add solutions.

Moskovic added, "Putting customers first is ingrained in our culture. Every day, we bring a real commitment and passion to helping solve our clients’ problems. We’re honored that our clients recognize the value we aim to deliver, and we are committed to continuing to meet and exceed their expectations."