Products & Services

User Documentation

Technology

Expand categories below.

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Securely Managed and Reliable Technology (SMART)

• User Guide
  (Acrobat .pdf, 414KB, Updated 3/2004)
• Smart Dialer
  (Archive .zip, 3MB, Current Version)
• Guide to SMART Charges
  (Acrobat .pdf, 93KB, Updated 05/2010)
• SMART Network Frequently Asked Questions
  (Acrobat .pdf, 135KB, Updated 01/2011)

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PTS / PBS Reference

• PTS/PBS Equivalents
  (Acrobat .pdf, 321KB, 04/2008)
• PTS Breakdown by Service
  (Acrobat .pdf, 282kb, Updated 08/2008)

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WINS Quick Reference

• Create New Inquiry
  How to create a new inquiry using the Web Inquiry Notification System (WINS).
  (Acrobat .pdf, 1.3MB, Updated 05/2009)
• Cancel an Inquiry
  How to cancel an inquiry that is currently open.
  (Acrobat .pdf, 1.2MB, Updated 05/2009)
• Inquiry Archive Research
  The different ways you can search for an inquiry that has been archived using the Web Inquiry Notification System (WINS).
  (Acrobat .pdf, 790KB, Updated 05/2009)
• Interim Responses
  How to view interim messages sent to the inquiry using WINS.
  (Acrobat .pdf, 741KB, Updated 05/2009)
• Reopen an Inquiry
  How to reopen an inquiry that was closed.
  (Acrobat .pdf, 739KB, Updated 05/2009)
• Research Recent Inquiries
  The different ways you can search for an inquiry using WINS.
  (Acrobat .pdf, 717KB, Updated 05/2009)