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DTCC has announced that William Aimetti, DTCC president and Board member, will retire effective February 28. Aimetti, who joined DTCC in July 2000, has been a pivotal member of the executive management team over the past decade. He was DTCC’s president and COO from 2007, head of Operations and Technology from 2003 and head of Operations and Customer Service when he joined the organization. “Bill has done so much to shape our company into the world-class, global organization it is today,” said Donald F. Donahue, DTCC CEO. “His efforts over the years have helped DTCC substantially reduce risk, manage our expenses, increase revenue and improve our operating effectiveness, efficiency and overall service delivery.”

World-class quality

When Aimetti joined DTCC, he brought more than three decades of operations and technology experience in the industry with such well-known firms as Nomura Securities International, Citibank and Chase Manhattan. In addition, he had chaired the operations committees of both the Securities Industry Association and the New York Clearing House and served as a Board member of Cedel (now Clearstream). Throughout his career at DTCC, Aimetti has been instrumental in ensuring that DTCC’s systems and operations function at world-class quality levels.

Aimetti spearheaded the adoption of technology-industry standards that brought a new level of discipline to how DTCC develops applications and manages its infrastructure. He championed bestpractices methodologies like ITIL (the Information Technology Infrastructure Library of best practices for IT Infrastructure) and CMMI (the Capability Maturity Model Integration standards for software development processes).

“When DTCC became the only U.S.- based financial services firm to earn a coveted CMMI Level 3 rating across the enterprise in 2008, it was a milestone for Bill and the entire organization,” said Donahue.

For customers, the benefits of this cultural shift in DTCC’s technology organization have included increased efficiencies, fewer defects and improved speed to market.

Aimetti’s accomplishments also include overseeing the consolidation of DTCC’s technology infrastructure. This initiative strengthened business continuity and significantly cut DTCC’s overall operating expenses for its traditional products over most of the past decade.

Customer focus

Through his commitment to quality and excellence, Aimetti has played a significant role in making DTCC much more customercentric.

His focus on “process excellence” extended across the organization. He was a catalyst in moving DTCC to adopt the rigorous use of metrics to identify performance gaps, reduce risks and drive continuous improvement. The use of such performance management tools as Six Sigma and the Balanced Business Scorecard are now ingrained in the DTCC culture.

“Bill deserves much credit for helping restructure customer service programs to improve how we serve our customers, including better service delivery and quicker, more effective problem-solving,” said Donahue. “Our ability to achieve world-class 91% overall customer satisfaction scores for five years running on the annual customer survey is testament to Bill’s commitment to excellence in service delivery,” said Donahue.

DTCC salute

“Bill’s pride, enthusiasm and just plain dogged determination to make DTCC the best it can be will be his lasting legacy,” said Donahue. “We salute him and thank him for his leadership, dedication and substantial contributions to DTCC and the industry. @