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by Richard Marulanda

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Snapshot of the SBC

DTCC’s Southern Business Center (SBC), located in Tampa, Fla., was awarded the Florida Governor’s Sterling Award in May. This award is the highest recognition a Florida organization can receive for managerial and operational excellence. The award is presented annually by the Florida Sterling Council and supported by the Executive Office of the Governor.

I am honored to recognize this year’s Sterling Award recipients," said Governor Rick Scott. The winners are shining examples of how organizations can achieve great savings and deliver outstanding services to Floridians by focusing on efficiency, innovation and excellence."

This outstanding achievement reflects DTCC’s world-class performance capabilities and underscores our commitment to quality and business excellence," said John Colangelo, DTCC managing director, Operations, Business Reengineering/Client Services.

Standards for excellence

On behalf of DTCC and our Tampa based employees, we are proud to be recognized as a role-model organization and receive this prestigious award," said Eric Miller, DTCC managing director and head of SBC. This marks an important milestone for the organization, and our focus on continuous improvement remains steadfast."

The Florida Sterling Council’s standards are based on the National Malcolm Baldrige Criteria for Performance Excellence within the U.S. Department of Commerce’s National Institute of Standards and Technology.

Miller added, The Florida Sterling Council standards will complement the existing process improvement initiatives and methodologies we use at DTCC, further strengthening our organizational performance and accelerating our ability to become a center of excellence."

The Florida Sterling Council specifically recognized the SBC for its advanced work related to business continuity, overall customer satisfaction scores and its use of performance measurement improvement systems such as Six Sigma; Capability Maturity Model Integration (CMMI), a software development process improvement methodology; and a corporate-wide Balanced Business Scorecard (BBS), a performance management tool used at many Fortune 500 companies to drive and measure organizational performance.

Rigorous review process

During an extensive evaluation process, a team of Sterling Award examiners interviewed more than 300 employees at the site, representing all levels of the organization. In addition, the Council evaluated the facility based on seven criteria including leadership; strategic planning; customer and market focus; measurement, analysis and knowledge management; workforce focus; process management; and results.

Since 1993, the Florida Sterling Council has presented the Governor’s Sterling Award to 66 organizations, representing the public and private sectors, across the State of Florida.

Past award recipients include Merrill Lynch Credit Corporation, AT&T Universal Card Services, Honeywell Space Systems Division, The Ritz Carlton Hotels, Boeing Special Operations Forces Aerospace and the City of Jacksonville. @