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Customers Rate DTCC

DTCC retains The Melior Group to conduct its annual customer survey and to analyze the results.

Melior conducted the 2011 survey in three parts: a web survey for daily contacts in two waves, in April and in September, and a telephone survey for senior contacts in September. This approach provides an early reading on customer perceptions and allows DTCC to address emerging concerns sooner in the year.

The EuroCCP survey was conducted in a single wave in September.

The overall response rate was 25%, well above industry norms. EuroCCP achieved an 80% rate by participant firm (some firms chose to consolidate all comments on one response). Both rates are well above industry norms, according to The Melior Group. The total number of respondents was 1,117.