The mandatory migration of the Receiver Authorized Delivery (RAD) and Risk Management Control Inquiry (RMCI) systems was preceded by a big client outreach effort that began last year when DTCC informed clients about the pending changes and started preparing them to make the switch from PTS and PBS, two legacy platforms that will eventually be fully retired as more functions are moved away from them.
DTCC Relationship Management identified and communicated with all 551 firms that used RAD on PTS and/or PBS to help guide them through the entitlement eligibility changes and the required registration process.
With PTS and PBS, users had to ask for functionality (such as updates to transactions and profile updates) for each function. Now, users are assigned one role that is applicable across all settlement functions. This increased transparency in users’ capabilities reduces the risk that users can process or make changes they are not authorized to make based on their job function. The required registration for Settlement Web access also gives DTCC the contact information of all users and allows for faster communication with them.
DTCC’s Product Management team worked with the Relationship Management team on the outreach effort and partnered with the company’s customer training team, DTCC Learning, to develop training tools that make it easy for clients to learn how to use RAD on Settlement Web. DTCC Learning also developed “context-sensitive” help files embedded within Settlement Web that give users who click Help guidance tailored to the specific page they are working on. As an added measure, DTCC Learning provided live phone support to customers experiencing navigational or “how to” issues, and partnered with clients to resolve any entitlement inquiries that arose.