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Sep 26, 2018 • Press Releases

DTCC Partners with Symphony to Expand Exception Management Platform

The agreement eases collaboration with a fully integrated chat functionality linked to transaction exceptions

New York/London/Hong Kong/Singapore/Sydney, September 26, 2018 ‒ The Depository Trust & Clearing Corporation (DTCC), the premier post-trade market infrastructure provider for the global financial services industry, today announced it has signed an agreement with Symphony that significantly expands communication and collaboration capabilities within the DTCC Exception Manager (DXM) service.

Symphony is a messaging and collaboration platform used by many of the world’s top financial services companies for both internal and external communications. DTCC has signed agreements to become both a Symphony partner and client, enabling users of DXM who are also users of Symphony to securely use exception information displayed in the DXM platform and post it into a Symphony chat room.

DXM was launched early this year to provide a central industry platform to publish, manage, and communicate exceptions throughout the trade settlement lifecycle process. DXM supports all securities transactions globally, capturing exception details from custodians, broker dealers, prime brokers and CSDs and standardizing exception processing to enable faster issue resolution. Effective collaboration and communication using the data within the DXM platform enables faster issue identification, resource allocation, and timely exception resolution of trade issues.

“With the Symphony and DXM integration, buy-side users will be able to securely exchange exception information and collaborate with their broker dealer and custodian counterparts to address trade issues and accelerate their resolution,” said Matthew Stauffer, Managing Director and Head of Institutional Trade Processing at DTCC. “This secure, integrated and efficient communication link between parties greatly reduces the operational risk associated with today’s manual and cumbersome processes.”

“We have taken a platform-centric approach to the DXM platform where we seek out these types of partnerships to provide our clients with the benefit of a fully integrated service for viewing exceptions and a collaboration workflow capability to accelerate resolution,” said Marisol Collazo, Managing Director, Business Development and Global Head of Strategic Partnerships at DTCC.

The integration with Symphony chat is expected to be available in early 2019.

About DTCC

With 45 years of experience, DTCC is the premier post-trade market infrastructure provider for the global financial services industry. From operating facilities, data centers and offices in 16 countries, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm simplifies the complexities of clearing, settlement, asset servicing, data management and information services across asset classes, bringing increased security and soundness to financial markets. In 2017, DTCC’s subsidiaries processed securities transactions valued at more than U.S. $1.61 quadrillion. Its depository provides custody and asset servicing for securities issues from 131 countries and territories valued at U.S. $57.4 trillion. DTCC’s Global Trade Repository service maintains approximately 40 million open OTC positions per week and processes over one billion messages per month through its group of licensed trade repositories. To learn more, please visit us at or connect with us on LinkedIn, Twitter, YouTube and Facebook.


Jim Binder

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Eric Hazard, Vested
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Harriet Leatherbarrow, Greentarget
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Yuri van der Leest, Teneo Strategy
+852 3655 0504
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Emma Cullen-Ward, OneProfile
+61 2 8915 9900
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Editor Note
An ‘exception’ refers to a transaction that requires user attention, to ensure the transaction settles successfully.

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