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Contributing to the Client Experience: Meet Noor Ibrahim

By DTCC Connection Staff | 2 Minute read | November 20, 2019

Noor Ibrahim., located in the Dallas office, is an Associate Director in DTCC’s Systemic Risk Office (SRO), a division of DTCC’s Financial and Operational Risk Management (FORM).

The SRO leads DTCC’s efforts to identify, analyze and address systemic risk issues impacting DTCC, its clients and the broadly defined financial services industry. A key component of SRO’s strategy is to enhance client outreach and industry engagement.

DTCC Connection sat down with Ibrahim to learn more about she and the SRO contribute to the client experience.

How does your role impact client experience?

Noor: The SRO has a comprehensive strategy in place that focuses on various pillars including the identification and assessment of systemic risks, thought leadership, client and industry engagement, regulatory engagement and internal engagement.

As a small team, I have ownership of a wide range of key projects and activities in each of these areas, including the pillars aimed to promote thought leadership and client engagement. For instance, I lend support in the publication of SRO’s annual white papers as warranted and I often drive the publication of internal topical papers on key systemic risk topics. These publications help to promote DTCC as a thought leader in the area of systemic risk.

Also, it is worth noting that in the area of client and industry engagement, my team participates and attends systemic risk conferences, participates in various client events, e.g., the Risk Forum, and manages DTCC’s Systemic Risk Barometer Surveys. The Barometer serves as a “pulse check” sent to industry leaders to monitor emerging trends on significant risks that may impact the global financial system in some way and to ensure that industry views are taken into account in a number of our publications and projects.

Can you explain how this engagement positively impacts our clients?

Noor: Our annual white papers and the Systemic Risk Barometer surveys are tools that make an impact on clients by facilitating dialogue with industry leaders. A great example is last year’s white paper on the 10th anniversary of the Lehman Brothers (The Next Crisis Will be Different: Opportunities to Continue Enhancing Financial Stability 10 years After Lehman’s Insolvency), which was discussed at a number of client outreach events. The paper delves into the opportunities identified to further strengthen financial stability through enhanced system-wide resilience and new challenges that have emerged following the 2008 financial crisis.

What do you think is the most important priority for our clients?

Noor: I think a main priority for our clients is for DTCC to remain innovative.

As it relates specifically to the SRO, I would say an important priority for our clients is having the SRO anticipate any potential risks facing financial markets. The research and work that we do to try to stay on top of emerging risks is valuable to our clients: we are able to keep our clients informed and help to identify any future threats that may be on the horizon.


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Noor Ibrahim

Associate Director in DTCC’s Systemic Risk Office (SRO), a division of DTCC’s Financial and Operational Risk Management (FORM).