ClaimConnect™

Centralize Bilateral Claims Management

Claims processing has traditionally relied on manual follow-up across fax, phone and email, making it difficult for counterparties to maintain a consistent record of claim details, supporting information, status updates and settlement instructions. These fragmented workflows can create delays, data-entry errors, duplicate outreach and extended back-and-forth communication, particularly when teams are managing claims with time-sensitive payment or market deadlines. ClaimConnect gives full-service DTC Participants a centralized, secure way to submit, match, manage and settle bilateral claims through a MyDTCC Portal application or API connectivity.

By replacing disconnected communications with a controlled digital process, ClaimConnect helps participants improve transparency, strengthen auditability and operational oversight and reduce the effort and risk associated with bilateral claims management.

Key Features & Benefits

Centralized Claims Dashboard

Participants can view claim activity through a single dashboard that supports easier monitoring and management.

API-Enabled Connectivity

ClaimConnect supports API access for submitting, updating, canceling, and querying claims through machine-to-machine processing.

Validation and Matching

This service supports near real-time validation and matching to help participants move claims toward resolution more efficiently.

Settlement Support Through SPOs

When a claim matches, ClaimConnect supports Security Payment Order creation to help settle cash obligations between the parties.

Visibility Into Lifecycle Tracking, Reporting and Notifications

Participants can search, track, and export claim activity to support clearer follow-up and historical reporting, while approval capabilities, client profiles, and email alerts help participants manage claim activity with more visibility.

User Documentation

Access key documents, guides, forms and reference materials that support your use of this product and help you navigate important service requirements.

ClaimConnect™ Fact Sheet - An overview of ClaimConnect™, including its capabilities, benefits, and how it simplifies claim submission, matching, tracking, and settlement through a single point of entry.

ClaimConnect vs. APO Benefits - A side-by-side comparison of ClaimConnect™ and APOs, showcasing the operational, risk management, reporting, and settlement benefits of using ClaimConnect for claims processing.

ClaimConnect Third-Party Vendor Workflow - A workflow guide outlining how third-party vendors use ClaimConnect™ to manage, approve, and settle claims through a streamlined, automated process.

API Information - Technical integration documentation for the ClaimConnect™ API, providing the information needed to automate and manage claims processing through direct system-to-system connectivity.