Client Center

MEMBERSHIP

DTCC's customer base extends to thousands of companies within the global financial services industry. Increasingly, DTCC's customers operate both in the U.S. and overseas, where DTCC continues to provide them with services.


Use of most services provided by the regulated DTCC subsidiaries generally require membership in that subsidiary. To determine whether you need to complete an application on behalf of your firm, please use our Membership Prequalification Wizard. (Please note this is not an application for membership, but a tool to help determine if membership is appropriate for your firm. The wizard will take approximately 5 minutes, assuming all relevant information is available to you.)

 

The following do not require membership:

CLIENT DIRECTORIES

DTCC serves brokers, dealers, institutional investors, banks, trust companies, mutual fund companies, insurance carriers, hedge funds and other financial intermediaries - either directly or through correspondent relationships.


This section provides directories and listings of participants for The Depository Trust Company, National Securities Clearing Corporation, and Fixed Income Clearing Corporation (FICC).

CLIENT SUPPORT TOOLS

This section provides information for customers on DTCC systems to reduce downtime in daily operations.


Customer Service
1.888.382.2721 (U.S. and Canada)
1.212.855.8099 (International)

Password Resets (Interactive Voice Response System)
24 hours / 7 days (option 1, sub option 1)

To register for the Password Reset System
Sun 3:00 pm to Sat 3:00 pm (EST) (option 1, sub option 2)

To speak with a customer service agent for assistance with resetting your password
Sun 3:00 pm to Sat 3:00 pm (EST) (option 1, sub option 3)

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DTCC Learning offers comprehensive, fasttrack training for DTCC customers of financial services organizations who are looking to expand their expertise and abilities in using the post-trade processing products and services provided by DTCC's subsidiaries.

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