DTCC Client Center Support

MyDTCC

Gain assistance and answers to your questions via MyDTCC, your personalized portal to DTCC products and services, support tools, system availability, announcements and DTCC Learning Center resources.

Main hotlines

United States

+1 888 382 2721

Global

+1 212 855 8099

Hotline Menu

MyDTCC

Access DTCC products & services, request support, browse DTCC's content library, and more.

DTCC Learning

The DTCC Learning Center provides learning resources to help you build your product knowledge.

API Marketplace

Visit the API Marketplace to access specifications and development tools for DTCC product APIs.

Contact Us By Business Line

Institutional Trade Processing
- ITP
  - For Client Login
    
    MyDTCC
    Need access to MyDTCC?
    ITP Direct-only clients and ITP Partners, register here.
    
    ITP web application users should reach out to their Product Administrator (PA) for access. If you don't have a PA, click here to establish a new PA.
    
    ITP Sales
    Contact Information
    
    866.724.4402 [email protected]
    Business hours
    
    Support Engineers are available to answer your call 24 hours a day, 6 days a week - in 7 languages
Clearing & Settlement Services
- Equities Clearing
  - For Client Login
    
    For Billing queries:
    Select 'Support', then 'Billing' tile to create a case.
    
    MyDTCC
    Contact Information
    
    888-382-2721 +1-212-855-8099 Int'l
    Business Hours
    
    Business Hours Mon 8:30am to Fri 5:00pm ET
- DTC Settlement
  - For Client Login
    
    For Billing queries:
    Select 'Support', then 'Billing' tile to create a case.
    
    MyDTCC
    Contact Information
    
    212-855-5800
    Business Hours
    
    Business Hours Mon 8:00am to Fri 6:30pm ET
- Fixed Income - GSD
  - For Client Login
    
    For Billing queries:
    Select 'Support', then 'Billing' tile to create a case.
    
    MyDTCC
    Contact Information
    
    212-855-7600
    Business Hours
    
    Business Hours Mon 7:00am to Fri 6:00pm ET
- Fixed Income - MBSD
  - For Client Login
    
    For Billing queries:
    Select 'Support', then 'Billing' tile to create a case.
    
    MyDTCC
    Contact Information
    
    212-855-7886
    Business Hours
    
    Business Hours Mon 7:00am to Fri 6:00pm ET
- Fixed Income - CMU
  - For Client Login
    
    For Billing queries:
    Select 'Support', then 'Billing' tile to create a case.
    
    MyDTCC
    Contact Information
    
    888-382-2721 +1-212-855-8099 Int'l
    Business Hours
    
    Business Hours Mon 7:30am to Fri 4:00pm ET
Asset Services
- Underwriting
  - For Client Login
    
    For Billing queries:
    Select 'Support', then 'Billing' tile to create a case.
    
    MyDTCC
    Contact Information
    
    866-724-4402
    
    813-470-1010 212-855-3752
    Business Hours
    
    Underwriting Support Line Business Hours Mon 8:30am to Fri 5:30pm ET
    
    Closing Desk Mon 8:30am to Fri 5:00pm ET
- Issuer Services
  - For Client Login
    
    For Billing queries:
    Select 'Support', then 'Billing' tile to create a case.
    
    MyDTCC
    Contact Information
    
    Proxy Help Line 212-855-5191
    
    To notify DTC of issuer meeting and record date information [email protected]
    Business Hours
    
    Business Hours Mon 8:30am to Fri 5:30pm ET
- Corporate Actions Processing
  - For Client Login
    
    For Billing queries:
    Select 'Support', then 'Billing' tile to create a case.
    
    MyDTCC
    Contact Information
    
    888-382-2721 +1-212-855-8099 Int'l
    Business Hours
    
    Business Hours Mon 8:30am to Fri 5:30pm ET
- Securities Processing
  - For Client Login
    
    For Billing queries:
    Select 'Support', then 'Billing' tile to create a case.
    
    MyDTCC
    Contact Information
    
    888-382-2721 +1-212-855-8099 Int'l
    Business Hours
    
    Business Hours Mon 8:30am to Fri 5:30pm ET
- Global Tax Services
  - For Client Login
    
    For Billing queries:
    Select 'Support', then 'Billing' tile to create a case.
    
    MyDTCC
    Contact Information
    
    888-382-2721 +1-212-855-8099 Int'l
    Business Hours
    
    Business Hours Mon 8:30am to Fri 5:30pm ET
- Agent Services
  - For Client Login
    
    For Billing queries:
    Select 'Support', then 'Billing' tile to create a case.
    
    MyDTCC
    Contact Information
    
    888-382-2721 +1-212-855-8099 Int'l
    
    Transfer Agent Services [email protected] Direct Registration System (DRS) Support [email protected]
    Business Hours
    
    Business Hours Mon 8:30am to Fri 5:30pm ET
Wealth Management Services
- Mutual Fund Services
  - - Mutual Fund Services
    - Client Service Center
    For Client Login
    
    For Billing queries:
    Select 'Support', then 'Billing' tile to create a case.
    
    MyDTCC
    Contact Information
    
    888-382-2721 (Options 5-5-1) +1-212-855-8099 Int'l [email protected]
    Business Hours
    
    Business Hours Mon 12:00am to Fri 4:30pm ET
- Alternative Investment Products
  - - Alternative Investment Products
    For Client Login
    
    For Billing queries:
    Select 'Support', then 'Billing' tile to create a case.
    
    MyDTCC
    Contact Information
    
    888-382-2721 (Options 5-5-2) +1-212-855-8099 Int'l [email protected]
    Business Hours
    
    Business Hours Mon 12:00am to Fri 4:30pm ET
- Insurance & Retirement Services
  - - Insurance & Retirement Services
    - Client Service Center
    For Client Login
    
    For Billing queries:
    Select 'Support', then 'Billing' tile to create a case.
    
    MyDTCC
    Contact Information
    
    888-382-2721 (Options 5-5-3) +1-212-855-8099 Int'l [email protected]
    Business Hours
    
    Business Hours Mon 12:00am to Fri 4:30pm ET
Repository & Derivatives Services
- Repository Services
  - For Client Login
    
    MyDTCC
    
    MyDTCC-EMEA
    
    For all queries, please include the following information (where possible):
    
    environment (UAT/Production)
    
    service (EU SFTR, EMIR, CFTC etc)
    
    o-code
    
    submission method
    
    connection protocol
    
    SYSID or Product ID
    
    sFTP username
    
    inbound/outbound queue names and queue manager details
    Contact Information
    
    866.724.4402 [email protected]
    
    [email protected] Connectivity configurations including protocol updates, network access and changes to data delivery location.
    [email protected] Troubleshooting queries in the Production and UAT Environments, from submission issues to reconciliation, including billing.
    [email protected] Onboarding queries and questions related to Manage Services portal
    Business Hours
    
    United States Business Hours Sun 7:00pm to Fri 7:00pm ET Sat 8:00am to 4:00pm ET
    UK and Europe Business Hours Sun 12:00pm to Sat 12:00am BST Sat 1:00pm to 9:00pm BST
    Singapore Business Hours Sun 7:00pm to Fri 7:00am SGT Sat 8:00pm to Sun 4:00am SGT
    Hong Kong Business Hours Sun 7:00pm to Fri 7:00am HKT Sat 8:00pm to Sun 4:00am HKT
    Australia Business Hours Sun 10:00pm to Fri 10:00am AEDT Sat 11:00pm to Sun 7:00am AEDT
    Japan Business Hours Sun 8:00pm to Fri 8:00am JST Sat 9:00pm to Sun 5:00am JST
- Derivatives Services
  - For Client Login
    
    MyDTCC
    Contact Information
    
    [email protected] [email protected] [email protected]
- DTCC Report Hub
  - For Client Login
    
    MyDTCC
    Contact Information
    
    +1-212-855-1200 [email protected] Report Eligibility Service, Data Access and Submissions via DTCC Report Hub
    Business Hours
    
    Business Hours Sun 7:00pm to Fri 5:00pm ET
Data Services
- Data Services
  - For Client Login
    
    MyDTCC
    Contact Information
    
    DTCC Data Services – Support 888-382-2721, Option 8
    
    DTCC Data Services – Sales
    Business Hours
    
    Business Hours Mon 8:30am to Fri 5:00pm ET

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