| Institutional Trade Processing |
CTM, ALERT, TradeSuite ID, Settlement Instruction Manager (SIM) and ITP Data Analytics |
|
Sunday 7:00AM to Saturday 4:00PM ET |
| Equity Clearing & Settlement |
ACATS, CMU, RTTM, CNS, Cost Basis Reporting Service (CBRS), Obligation Warehouse, DTC Settlement |
1-212-855-8633 (Main Number)
1-212-855-5800 (Settlement) |
Equity Clearing:
Sunday 12:00PM to Saturday 4:00PM ET
Settlement:
Monday to Friday 8:00AM to 6:30PM ET |
| Fixed Income Clearing & Settlement |
FICC GSD and FICC MBSD |
1-212-855-8630 (Main Number)
1-212-855-7600 (GSD)
1-212-855-7886 (MBSD) |
Monday to Friday from 6:30AM to 6:00PM ET |
| Asset Services |
Corporate Actions, Payment inquiries, including Tax, Securities Processing, including Deposits and Withdrawals |
1-212-855-8631 |
Monday to Friday from 8:30AM to 5:30PM ET |
| Agent Services |
Transfer Agent requests and inquiries related to FAST Issue eligibility (including additions or removals), DRS Eligibility, and DRS Surety Insurance. |
1-212-855-8631
Transfer Agent Services
[email protected] |
Monday to Friday from 8:30AM to 5:30PM ET |
| Underwriting |
Book Entry Only Letters of Representation, UW Source, UWC, Money Market Instruments |
1-866-724-4402 (Main Number)
1-212-855-3752
(Closing Desk) |
Business Hours
Mon 8:30am to Fri 5:00pm ET |
| Security Position Reports & Proxy Services |
Security Position Reports (SPR), EPY and Proxy Services including shareholder meetings, shareholder demands or dissenter |
1-212-855-8636 |
Business Hours
Mon 8:30am to Fri 5:00pm ET |
| Wealth Management Services |
Mutual Fund Services, Alternative Investment Products (AIP) and Insurance & Retirement Services |
1-212-855-8634
Mutual Funds
[email protected]
AIP Support:
[email protected]
Insurance Support:
[email protected] |
Monday 12:00AM to Saturday 4:30PM ET |
| Repository & Derivatives Services |
Global Trade Repository:
Global Trade Repository (GTR): Global Trade Repository Derivatives and Securities Financing
Trade Information Warehouse (TIW)
Trade Information Warehouse, CLS settlement, Successor and Credit event processing |
Global Trade Repository (GTR):
[email protected]
Connectivity configurations including protocol updates, network access and changes to data delivery location.
[email protected]
Onboarding queries and questions related to Manage Services portal
[email protected]
Troubleshooting queries in the Production and UAT Environments, from submission issues to reconciliation, including billing
Trade Information Warehouse (TIW):
TIW Support:
[email protected]
Troubleshooting queries in the Production and UAT Environments
|
Global Trade Repository (GTR):
Sunday 7:00PM to Friday 7:0PM ET
Saturday 8:00AM - 4:00PM ET
Trade Information Warehouse (TIW):
Sunday 3:00PM to Friday 6:00PM ET |
| Data Services |
Market Aggregates & Analytics / Corporate Actions Reference Data |
1-800-253-2488 |
Sunday 7:00AM to Saturday 4:00PM ET |
| Market Risk Management |
Margin Requirements |
1-212-855-2260 (DTC)
1-212-855-2020 (FICC)
1-212-855-5770 (NSCC) |
Monday to Friday 4:00AM to 6:00PM |
| Treasury Operations |
Margin Deposits |
1-212-855-3434 (DTC)
1-212-855-3450 (GSD)
1-212-855-3470 (MBSD)
1-212-855-3440 (NSCC) |
Monday to Friday 8:30AM to 6:00PM |