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Contact Us By Business Line:

Business Line Products & Services Contact Information Business Hours
Institutional Trade Processing CTM, ALERT, TradeSuite ID, Settlement Instruction Manager (SIM) and ITP Data Analytics

Sunday 7:00AM to Saturday 4:00PM ET
Equity Clearing & Settlement ACATS, CMU, RTTM, CNS, Cost Basis Reporting Service (CBRS), Obligation Warehouse, DTC Settlement 1-212-855-8633 (Main Number)
1-212-855-5800 (Settlement)
Equity Clearing:
Sunday 12:00PM to Saturday 4:00PM ET

Settlement:
Monday to Friday 8:00AM to 6:30PM ET
Fixed Income Clearing & Settlement FICC GSD and FICC MBSD 1-212-855-8630 (Main Number)
1-212-855-7600 (GSD)
1-212-855-7886 (MBSD)
Monday to Friday from 6:30AM to 6:00PM ET
Asset Services Corporate Actions, Payment inquiries, including Tax, Securities Processing, including Deposits and Withdrawals 1-212-855-8631 Monday to Friday from 8:30AM to 5:30PM ET
Agent Services Transfer Agent requests and inquiries related to FAST Issue eligibility (including additions or removals), DRS Eligibility, and DRS Surety Insurance. 1-212-855-8631

Transfer Agent Services
[email protected]
Monday to Friday from 8:30AM to 5:30PM ET
Underwriting Book Entry Only Letters of Representation, UW Source, UWC, Money Market Instruments 1-866-724-4402 (Main Number)

1-212-855-3752
(Closing Desk)
Business Hours
Mon 8:30am to Fri 5:00pm ET
Security Position Reports & Proxy Services Security Position Reports (SPR), EPY and Proxy Services including shareholder meetings, shareholder demands or dissenter 1-212-855-8636 Business Hours
Mon 8:30am to Fri 5:00pm ET
Wealth Management Services Mutual Fund Services, Alternative Investment Products (AIP) and Insurance & Retirement Services 1-212-855-8634

Mutual Funds
[email protected]

AIP Support:
[email protected]

Insurance Support:
[email protected]
Monday 12:00AM to Saturday 4:30PM ET
Repository & Derivatives Services Global Trade Repository:
Global Trade Repository (GTR): Global Trade Repository Derivatives and Securities Financing

Trade Information Warehouse (TIW)
Trade Information Warehouse, CLS settlement, Successor and Credit event processing

Global Trade Repository (GTR):

[email protected]
Connectivity configurations including protocol updates, network access and changes to data delivery location.

[email protected]
Onboarding queries and questions related to Manage Services portal

[email protected]
Troubleshooting queries in the Production and UAT Environments, from submission issues to reconciliation, including billing

Trade Information Warehouse (TIW):

TIW Support:
[email protected]
Troubleshooting queries in the Production and UAT Environments
Global Trade Repository (GTR):
Sunday 7:00PM to Friday 7:0PM ET
Saturday 8:00AM - 4:00PM ET

Trade Information Warehouse (TIW):
Sunday 3:00PM to Friday 6:00PM ET
Data Services Market Aggregates & Analytics / Corporate Actions Reference Data 1-800-253-2488 Sunday 7:00AM to Saturday 4:00PM ET
Market Risk Management Margin Requirements 1-212-855-2260 (DTC)
1-212-855-2020 (FICC)
1-212-855-5770 (NSCC)
Monday to Friday 4:00AM to 6:00PM
Treasury Operations Margin Deposits 1-212-855-3434 (DTC)
1-212-855-3450 (GSD)
1-212-855-3470 (MBSD)
1-212-855-3440 (NSCC)
Monday to Friday 8:30AM to 6:00PM

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