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Q: How do I see the current list of users registered at my company?
A: E-mail [email protected] and we will be glad to provide you with this information.

Q: How do I add another user to our account?
A: Please have the new user visit our registration page ( and follow the New User Registration instructions.

Q: How do I remove a user from our account?
A: Have a registered Officer Coordinator send an e-mail to [email protected] requesting that we remove the user.

Q: How does a user update their role from Operator to Coordinator?
A: Have an existing Officer Coordinator e-mail us at [email protected] requesting that this update be made in our system.

Q: How do I notify DTC of our upcoming meeting information?
A: Please send an e-mail to [email protected] outlining the CUSIP, meeting date, record date and meeting type and we will update our system.

Q: I want to authorize an agent, but I do not see them on my Agent Authorizations screen. What do I need to do?
A: It is incumbent upon the agent to request access to your CUSIP via their own SPR account before you will be able to authorize them. Once they have made this request, you will see them listed on your Agent Authorizations screen and can update their status and entitlements as necessary.

Q: I am attempting to authorize an agent, but I am not able to update their status. What do I need to do?
A: Only Coordinators can authorize third party agents, Operators cannot. If you are a registered Coordinator please ensure that your EPY profile has a valid credit card on file that is linked to the SPR service.

Q: I want to retrieve our electronic Omnibus Proxy but I do not see it listed?
A: The Omnibus Proxy is generated on the morning after record date, if you are checking in before this date it will not be displayed. If you are checking after record date please make sure that we have your meeting information in our system, you can see a list on your Meetings and Consents screen (under the Reports section). Additionally only users with the Coordinator role can access their firm’s Omnibus Proxy.

Q: Do I need to set up an EPY payment profile to view my firm's electronic Omnibus Proxy?
A: A payment profile does not need to be established in order to view your firm’s Omnibus Proxy.

Q: I added an issue to our Eligible Issue List, but it is in Pending Approval status. What do I need to do?
A: Please send an e-mail to [email protected] that includes your Company and Account ID and attach documentation showing that you are the Issuer or Trustee. Acceptable forms of documentation include: 10K, Annual Report, SEC filing, Trust Agreement, Tripartite Agreement, Indenture, etc…

Q: The renewal date on my subscription is approaching, however there is no link to renew it. What do I need to do?
A: Please check the status of your subscription. If it is listed as Active, then the subscription was renewed and the renewal date will update once the existing subscription’s expiration date has passed.

Q: Our company has undergone a name change, what do we do?
A: You will need to submit a New Company Registration with the new name and updated information. Note: If you have an existing login ID and will use the same e-mail address for the updated company, please e-mail [email protected] to have your existing email/login deleted before submitting the new registration as you can only have one company associated with your login ID.